Cisco Implementing Cisco Collaboration Devices v1.0 (CICD)

Cisco CCNA Collaboration certification is a job-role focused program that’s ideal for network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their Cisco collaboration and video skills in line with the convergence of voice, video, data and mobile applications. Increase your professional value by gaining the skills needed to help your IT organization meet increased business demands resulting from the latest collaboration technology transitions.

Our locations are easily accessible by public transportation. Flexibility is our approach, whether you are working full-time or looking for a job; we have classes running during the days, evenings and weekends.

Course Content

Cisco Unified Communications Solutions

• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms

• Understanding Call Flows and Call Legs
• Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
• Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration

• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options

End User Telephony and Mobility Features

• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voicemail in Cisco Unity Connection
• Understanding the Disaster Recovery System