Service Desk
Join the fast-growing sector of IT to provide support to provide support to everyday IT issues
IT Support Engineer
Support engineers are vital part of any organisation. You will be the first person employees will come to for any issues or if they need any changes such as; forgotten passwords, viruses or email issues. Therefore, interpersonal skills are key to becoming a successful IT Support Technician.
Job titles and main duties
Different companies use different job titles. In the following table we listed various job titles and main duties for IT Support Engineers.
Possible Job Titles
- 1st Line Support
- 2nd Line Support
- Junior IT Support Technician
- Desktop Support
- IT Technician
- Helpdesk Support
- Service Desk Analyst
- IT Support Analyst
- Helpdesk Analyst
Main Duties
- Attend technical support calls from end users
- Setup and install new IT devices, e.g., PCs, printers tablets, etc.
- Install and configure operating systems
- Install and configure applications, e.g., office
- Diagnose & fix hardware and software issues
- Create user accounts, groups and profiles
- Log faults into the ticketing system
- Liaise with external suppliers to find solutions
Salary Projection for IT Support Engineers
Learning Path for Support Engineers
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IT Professional Career Pathways
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