Service Desk

Join the fast-growing sector of IT to provide support to provide support to everyday IT issues  


IT Support Engineer

Support engineers are vital part of any organisation. You will be the first person employees will come to for any issues or if they need any changes such as; forgotten passwords, viruses or email issues. Therefore, interpersonal skills are key to becoming a successful IT Support Technician.

Job titles and main duties

Different companies use different job titles. In the following table we listed various job titles and main duties for IT Support Engineers.

Possible Job Titles

Main Duties

Salary Projection for IT Support Engineers

Starting £20K

Average £26K

High £35K

Learning Path for Support Engineers

CompTIA A+

CompTIA A+ is the most essential IT certification for establishing your IT career. the CompTIA A+ certification will validate your skills and boost your career.

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CompTIA Network+

CompTIA Network+ is perfect for you if you’re looking for a career as a network professional. CompTIA Network+ professionals are trained to work with a variety of hardware, software and networks so that you can take your talents wherever your IT ambitions lead you.

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Microsoft Server

The Microsoft server teaches you hot to manage and administer network resources using Microsoft Server systems.

We also recommend to study for ITIL (IT Infrastructure Library).

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Service Desk Analyst

This course is combination of different tools including Microsoft Exchange, Outlook, Office 365 and Windows Deployment. This course prepares the candidate to gain further skills to make career progress in Desktop Support.

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Get Support for Career Success

Our Careers Service is free and available to all our students to support your career development and enhance your skills.

  • Free CV Review

    We offer our students a free professional CV review to make sure your CV stands out from the rest

  • Free Technical Test

    Our free technical test helps you to focus on your professional development in order to keep your career on track

  • Technical Workshops

    Our technical workshops are fully interactive , practical and delivered by leading IT experts

  • Discover Yur Potentials

    By speaking to career professionals, you’re able to discuss your strengths and interests to narrow down potential career paths.

  • Free Career Events

    We organise wide and varied range of events, skill sessions and career support programmes

  • Career Demo

    Our career demonstrations will inspire you to think about exploring different skills and how that skill and interest can become your career.

IT Professional Career Pathways

Network Engineer

Networking skills are essential and in high demand

Cloud Engineer

Cloud skills shortage is growing, 63% senior executive say talent shortage is major concern!

Cybersecurity Engineer

Cybersecurity jobs will grow 31% through 2029.

89% of companies expect increase in their IT budget

The tech industry is booming that’s why now is the time to become an in demand IT professional. Do you need career advice? Please contact us to help you join the tech sector.