Service Desk
Join the fast-growing sector of IT to provide support to provide support to everyday IT issues
IT Support Engineer
Support engineers are vital part of any organisation. You will be the first person employees will come to for any issues or if they need any changes such as; forgotten passwords, viruses or email issues. Therefore, interpersonal skills are key to becoming a successful IT Support Technician.
Job titles and main duties
Different companies use different job titles. In the following table we listed various job titles and main duties for IT Support Engineers.
Possible Job Titles
- 1st Line Support
- 2nd Line Support
- Junior IT Support Technician
- Desktop Support
- IT Technician
- Helpdesk Support
- Service Desk Analyst
- IT Support Analyst
- Helpdesk Analyst
Main Duties
- Attend technical support calls from end users
- Setup and install new IT devices, e.g., PCs, printers tablets, etc.
- Install and configure operating systems
- Install and configure applications, e.g., office
- Diagnose & fix hardware and software issues
- Create user accounts, groups and profiles
- Log faults into the ticketing system
- Liaise with external suppliers to find solutions
Salary Projection for IT Support Engineers
Starting £20K
Average £26K
High £35K
Learning Path for Support Engineers
CompTIA A+
CompTIA A+ is the most essential IT certification for establishing your IT career. the CompTIA A+ certification will validate your skills and boost your career.
Read MoreCompTIA Network+
CompTIA Network+ is perfect for you if you’re looking for a career as a network professional. CompTIA Network+ professionals are trained to work with a variety of hardware, software and networks so that you can take your talents wherever your IT ambitions lead you.
Read MoreMicrosoft Server
The Microsoft server teaches you hot to manage and administer network resources using Microsoft Server systems.
We also recommend to study for ITIL (IT Infrastructure Library).
Read MoreService Desk Analyst
This course is combination of different tools including Microsoft Exchange, Outlook, Office 365 and Windows Deployment. This course prepares the candidate to gain further skills to make career progress in Desktop Support.
Read MoreGet Support for Career Success
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IT Professional Career Pathways
89% of companies expect increase in their IT budget
The tech industry is booming that’s why now is the time to become an in demand IT professional. Do you need career advice? Please contact us to help you join the tech sector.